Please complete the form below to contact our billing department with a question or comment about your auto, home, business or farm & ranch insurance policies. For other policy types, please contact your American Family Insurance agent with questions.
We have staff available Monday through Friday, 7:00 a.m. to 5:00 p.m. (Central Time) to answer your billing questions by email. Most questions can be answered within one business day. However, please allow two to three business days for a response.
For billing questions that require an immediate response, please contact us by phone 24 hours a day, seven days a week at 1-800-MYAMFAM (1-800-692-6326).
Learn about our Privacy & Security Policy on how we protect your personal information