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Claims Overview

There When You Need Us Most

Restoring your dreams. It’s what makes the American Family promise unique. When the unexpected happens, you can count on us, 24/7, ready to help you get your life back on track.

The claims support you need is always just a phone call away: 1-800-MYAMFAM (1-800-692-6326). 

We know making a claim isn’t something you look forward to. Thankfully it’s not something you have to do every day. But our trusted claims professionals do handle claims every day. They know what it takes to make your entire experience as reassuring and convenient as possible.

How do I Report a Claim?

In your time of need, American Family is ready to help restore your dreams. To initiate a claim, use one of these convenient options.

For an Auto, Home or Business Insurance Claim

Call 1-800-MY AMFAM (1-800-692-6326).

Contact your American Family Insurance agent

Report a claim online.

When filing a claim, please be prepared to provide the following:

  • Your name, address and phone number
  • American Family Insurance policy number
  • Date and time of your loss
  • Brief description of what happened
  • Insurance and contact information for others involved

For a Life Insurance Claim

Call 1-800-MY AMFAM (1-800-692-6326), ext. 78080.

Contact your American Family Insurance agent

Please have available the following information about the insured:

  • First and last name
  • Date of birth
  • State of residence
  • Life insurance policy number

After you've filed a life insurance claim and all of the necessary forms (death certificate, W-9, etc.) have been received, American Family Life Insurance Company will process the claim.

For a Health Insurance Claim

Contact your American Family Insurance agent

Call (888) 755-3064

If you are unsure whether to file a claim, contact your American Family Insurance agent for assistance.

A Better Claims Experience Starts Here

Our industry-leading claims service is focused on getting your life back to normal, with as little interruption as possible.

Better claims infographic

Our Customers say it Best

Hear what other American Family customers have to say about their experiences.