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Claims Overview

HOW TO REPORT A CLAIM

When the unexpected happens, you can count on us to help you get your life back on track. Our trusted claims professionals are available 24/7 and know what it takes to make your entire experience as reassuring and convenient as possible.

Reporting a home or auto insurance claim online is the fastest way for our claims representatives to help restore your dreams. Consider filing your claim through the MyAmFam app or My Account. And by initiating your claim with one of these options, you’ll also experience additional benefits including:

  Filing anywhere, any time

  Tracking the status of your claim

  Easily communicating with your claims representative by email or phone

Don't have MyAmFam? Download it today:

Get it on Google Play  Download on the App Store

And as always, you can call us at 1-800-MYAMFAM (1-800-692-6326) to speak directly with a claims representative or contact your American Family Insurance agent.

  1. [MUSIC PLAYING]

    On screen: Animated vehicle drives on a road and makes a rear-end collision with a vehicle in front of it.

    Narrator: We know that making a claim isn't something you look forward to. But when the unexpected happens, you can count on us to help you get your life back on track.

    On screen: Minimalist logos for the various methods of contacting Am Fam regarding a claim.

    On screen: A smart phone is shown on the home page of MyAccount with text to the right reading, “ file a claim through:

    • MyAccount
    • MyAmFam App

    Narrator: And if it comes time to file a claim, you have options. Speed up the claims process by filing it through My Account or MyAmFam app — straight from your mobile device — and check its status any time.

    You can also report your claim to your agent. Call our 24-hour claims line at 1-800-MYAMFAM or submit a claim online at amfam.com.

    On screen: An animation of a tree is shown falling during a storm, with hail hitting a vehicle, and the text “wind or hail damage.”

    Narrator:  If your claim is a result of wind or hail damage, you can even text STORM to AMFAM to file your claim.

    On screen: a smart phone logo is shown with the text, “text STORM to AMFAM (26326).”

    Narrator: But before you start the process to file a claim, it's helpful to have the following information available — your name, address and phone number, insurance policy number, date and time of your loss, description of what happened, and insurance and contact information of others involved.

    Once your claim is filed, we'll have a claims representative contact you to go over your claim and what to expect for next steps.

    On screen: A minimalistic logo of a customer service agent with a speech bubble.

    Narrator: Then your personal claims representative will work with you to accurately evaluate your claim.

    From there, we'll assess your claim and complete it as quickly as possible.

    On screen: An animation of a vehicle, damaged in the front, is shown with a red circle around the damage and dollar signs above it.

    Narrator: An adjustor might be sent for things like an appraisal of the damage, estimating repairs and connecting with health care providers if you've been injured.

    At this point, you may be asked to provide photos, invoices, receipts, or warranties to determine the value of your loss.

    Your insurance company may even work with you to arrange repairs, get a rental car, and find contractors to help you get your life back to normal as quickly as possible.

    The final step is settling your claim, which is when your insurance company pays you the amount outstanding, minus your deductible.

    We're always here and ready to help. Check the status of your claim through MyAccount or call us any time at 1-800-MYAMFAM.

    On screen: American Family Insurance logo with the line, “visit AmFam.com” below.


What Do I Need to File a Claim?

To file a claim, please have the following information ready:

The date and time of the event
Any photos of damage done to your vehicle or property
A brief description of what happened
The insurance and contact information of any others involved


If you file an auto insurance claim with MyAmFam or My Account you can also:


  • Upload photos of the damage to your vehicle

  • Find a repair shop

  • Rent a car while yours is in the shop


How to File a Claim

Home Insurance Claim

Auto Insurance Claim

Business Insurance Claim

Life Insurance Claim



How to Request Roadside Assistance

We’ll help you get back on the road as quickly and effortlessly as possible. It’s easy to contact our Emergency Roadside Assistance service — just open up the MyAmFam app or call 1-800-MYAMFAM (1-800-692-6326). We’ll send the support you need — 24/7, rain or shine.

Learn More

How to Report Storm Damage

Has your home or car been damaged by a storm? If your home has been damaged by wind or hail, or if your car has been damaged by hail, text STORM to 26326 (AMFAM)* to open a claim with our Claims Team. If the damage is severe and you need immediate assistance, please call us at 1-800-MYAMFAM (1-800-692-6326).


Our Customers Say It Best

Hear what other American Family customers have to say about their experiences filing claims with the MyAmFam app and My Account.




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*Standard data and messaging rates may apply.