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There When You Need Us Most

Restoring your dreams. It’s what makes the American Family promise unique. When the unexpected happens, you can count on us, 24/7, ready to help you get your life back on track.

The claims support you need is always just a phone call away: 1-800-MYAMFAM (1-800-692-6326). 

We know making a claim isn’t something you look forward to. Thankfully it’s not something you have to do every day. But our trusted claims professionals do handle claims every day. They know what it takes to make your entire experience as reassuring and convenient as possible.

How Do I Report a Claim?

In your time of need, American Family is ready to help restore your dreams. To initiate a claim, use one of these convenient options.

For an Auto, Home or Business Insurance Claim

Call 1-800-MY AMFAM (1-800-692-6326).

Contact your American Family Insurance agent

Report a claim online.

When filing a claim, please be prepared to provide the following:

  • Your name, address and phone number
  • American Family Insurance policy number
  • Date and time of your loss
  • Brief description of what happened
  • Insurance and contact information for others involved

For a Life Insurance Claim

Call 1-800-MY AMFAM (1-800-692-6326), ext. 78080.

Contact your American Family Insurance agent

Please have available the following information about the insured:

  • First and last name
  • Date of birth
  • State of residence
  • Life insurance policy number

After you've filed a life insurance claim and all of the necessary forms (death certificate, W-9, etc.) have been received, American Family Life Insurance Company will process the claim.

For a Health Insurance Claim

Contact your American Family Insurance agent

Call (888) 755-3064

If you are unsure whether to file a claim, contact your American Family Insurance agent for assistance.

A Better Claims Experience Starts Here

Our industry-leading claims service is focused on getting your life back to normal, with as little interruption as possible.

Use our four-step process to keep your claim moving.

1. Report Your Claim
Call our 24x7 customer care center at 1-800-MYAMFAM (1-800-692-6326)  and we’ll guide you through the entire process.

2. We’ll Contact You
Once your claim is filed, an American Family claim representative will contact you to go over your claim and the related process.

3. We’ll Review Your Claim
Your personal claim representative will work with you to accurately evaluate your claim.

4. We’ll Complete Your Claim, Quickly
After a prompt and fair assessment, your claim will be completed as quickly as possible. We’ll contact you as necessary. And you’re always encouraged to call us at 1-800-MYAMFAM(1-800-692-6326) with questions or concerns.

Our Customers Say It Best

Hear what other American Family customers have to say about their experiences.

  • THE BEST SERVICE EVER!!!!  When it comes to claims, my agent and his team make it effortless.  They completely understand what I am going through, and they are there to help and expedite my claim.   I'm a customer for life and very thankful to be a client. Thank you!

    Andrew
    Washington

  • I have made several claims throughout my 14 years with them, and never once did I get the feeling I was being short changed. They always made me feel like my policies were being used to my benefit not their profits. 

    David
    Colorado

  • My claims adjuster went above and beyond and was so helpful and friendly and always willing to help me through any concerns and questions I had. This is why we have American Family Insurance!

    Renee R.

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