Online Banking or Bill Payer Service


You can make a payment electronically through a financial institution or bill payer service of your choice. This payment method can be used for personal, business, farm/ranch and life policies. 


  1. You will need to provide your billing account number, the amount of your bill, the payment due date and our payment processing address:

    American Family Insurance
    302 N. Walbridge Ave.
    Madison, WI 53777-0001

  2. Your financial institution or bill payer service is responsible for sending your payment. Please contact them for assistance.

  3. Please contact your financial institution or bill payer service for assistance in locating a lost payment. American Family Insurance has no way of tracking your electronic payment made through an online bank or bill payer service.

  4. Yes. If you prefer to receive your bills electronically, sign up for My Account and register to receive and pay your bills through our Pay Electronically system.