Norton Seal Agent talking with customers

Agency staff careers

Agency Staff Careers

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? American Family Insurance Business Owners are always seeking talented, motivated individuals to join their teams.

A Variety of Opportunities

Whether you have a management, sales, or customer service background — bring your dreams and achieve them here in the many exciting growth opportunities within an agency.

  1. Are you a solution-oriented people person who enjoys helping others find the solutions they need? From supporting daily operations to building and maintaining relationships, this high-profile role keeps agencies moving forward by providing our customers with the service and support they deserve.

    Search Openings

    Customer Service Representative


  2. Inspire, protect and restore the dreams of people in your community as a Sales Representative. In addition to attracting new customers, we’ll rely on you to provide expert advice and guidance and use your skills as a proactive problem-solver to identify products that meet customer needs. American Family Insurance agencies also have unique opportunities for Sales Representatives interested in focusing on life or commercial insurance.

    Search Openings

    Agent selling a customer some insurance
    Louis & Laila
  3. Championing our customers is one of the most important roles at American Family Insurance. That’s why Customer Advocates are so dedicated to implementing the processes and programs that help build customer loyalty and ensure long-lasting relationships with our policyholders.

    Search Openings

    Agent and customer sitting together
    Leticia & Suzanne
  4. This critical role is responsible for assisting with the development and implementation of targeted marketing and lead generation programs to identify new prospects, cross-sell products and grow the agency’s brand in the community.

    Search Openings

    Agent in office doing some work


  5. As an American Family Insurance Office Manager, you’ll oversee daily operations of the agency. This includes helping to implement the processes and systems that keep things running smoothly.

    Search Openings

    Office Manager of an agents office

Support for Your Success

With a career at an American Family Insurance agency, you’ll have the chance to make a positive difference in your community. We're there for our customers when they need us most, helping them recover from tragedies and accidents, and always striving to inspire, protect and restore their dreams.

Join the Team

American Family Insurance provides a variety of insurance products including car, home, life and commercial policies for families and businesses in 19 states. Bring your dreams and achieve them here.

1. Complete an
Online Application


To get started, search agency staff openings and fill out your application online.

2. Connect With a


Once your application is received, a recruiter will review it. If your qualifications fit the role, we'll reach out to further discuss the opportunity.

3. Complete the
Screening Process


If selected to move forward, you'll complete a screening process as well as an initial skills assessment.

4. Talk With an Agency
Business Owner


A quick conversation will help determine if the position is the best fit for you and the Agency Business Owner.

5. Take Licensing


Depending on your role you may need licenses in property, casualty, life and/or health insurance. More about licensing.

6. Launch Your


Once you complete these steps and are selected for the role, you’ll be part of the American Family Insurance agency staff team!

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Get Started

Search opportunities and submit your application today.