[UPLIFITING MUSIC PLAYING]
On screen: American Family Insurance logo
Deena Driese, Customer Care Center Branch Manager: The claims customer care center is a great place to start your career. You are helping people every day that are facing some sort of a loss or inquiring on their claim. We have various locations, in order to service our customer in their time of need, regardless of where their location is.
On screen: Dustin Schultz at his desk, working.
Dustin Schultz, Claims Customer Care Center Rep: They give us the tools here to do whatever we need to do to be able to help whoever is on the phone. Sometimes there's some pretty bad situations that people are in and it gives you a sense of accomplishment.
On screen: (Agent answering phone call) American Family Insurance, this is Ashley. Yeah, we can definitely help you today.
Ashley Plac, Claims Customer Care Center Rep: They call us on their worst day of their life, probably, so it makes us feel good to just be there for somebody and to have them have somebody to talk to.
On screen: Adam Schuetz at his desk, working.
Adam Schuetz, Senior Claims Customer Care Center Rep: Right from the beginning, there's a very supportive culture at American Family. From team level all the way up to a management level.
On screen: Brianna Demoss walks with two others down a hallway in an office building.
Brianna Demoss, Claims Customer Care Center Policy & Procedure Admin: I would describe the culture at American Family as being very inclusive; a culture that truly thrives on everyone's differences.
On screen: Interchanging shots of Peter Alcauter talking to the filming crew, then to coworkers around the office.
Peter Alcauter, Claims Care Center Manager: What motivates me to come to work every day is my team. Just making sure that I'm here to support them; get them through the day so that we're delivering on the customer experience.
On screen: Footage of Deena speaking to the film crew, mixed with shots of the American Family career fair.
Deena Driese: Each year, American Family Insurance does group hires into the Claims Customer Care Center. We have a career fair and it's a great opportunity for people to come in from the community and to decide if American family is a good fit for them. We offer tuition reimbursement, we have a great benefit package, there's allotted time each year to go out into the community and to volunteer.
On screen: Video footage of the Community Action Coalition building, inside and out, with volunteers working and hanging coats.
Peter Alcauter: This year we decided the best way to make an impact was all get together and join the Community Action Coalition and give coats to kids.
On screen: Brianna Demoss speaking to the film crew.
Brianna Demoss: The best part of my job is the people I get to work with.
On screen: Footage of Christine McKenna speaking to the film crew, mixed with shots of Christine with her team at a table during a meeting.
Christine McKenna, Workforce Analyst: Everybody is completely dedicated to doing a really good job, and we keep each other challenged, and our boss always listens to our opinions.
Peter Alcauter: It really is a family.
On screen: Footage of Ashley Plac chatting with a coworker, leading into a shot of her speaking with the film crew.
Ashley Plac: Oh my gosh, there's just so many different things you can do here, so this is just the first step.
On screen: Leah Krueger speaking to the film crew before a subsequent shot of the whole team walking in front of a wall, filled with sticky notes, with the words “Staff Shout Outs!” created from colored paper at the top.
Leah Krueger, Claims Customer Care Center Rep: If you want a place where you can come, you know you're safe, you know you can be who you are, help people and work together as a team, this is the best place to work, in my opinion. And I will never leave. American Family’s just one of the best companies I've ever worked for.
On screen: Quick video glimpses of each interviewed team member smiling throughout the office, accompanied by soft, inspiring music.
Christine McKenna: I would greatly encourage anyone to work for American Family.
On Screen: American Family Insurance logo fades in.