Storm Claims & Repairs


Storm & Catastrophe Damage Claims

Mother Nature can be unpredictable. In times of adversity, our protection brings much-needed stability. When severe weather causes serious damage, the American Family Catastrophe Claims Team will do whatever it takes to help you weather the storm and restore your dreams.

Need to file a claim? Call our Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326).

Types of Storm Damage Claims

Whether it’s earth, wind, ice or fire — American Family is ready to respond. Your agent can help you take a closer look at what’s covered in your own storm insurance policy. In the meantime, here are some general weather related coverage guidelines:

While flood damage isn’t covered in American Family homeowners policies, your agent can help you find the answers you need through the National Flood Program and create special add-on coverage for flooding. Just ask!
Most homeowners insurance policies cover damage caused by tornadoes or high winds. If you have comprehensive coverage in your auto insurance policy it usually pays for tornado and wind damage to your vehicle, too.
Wildfire damage is typically covered by American Family homeowners insurance — as well as any damage caused by water and slurry that's used by firefighters attempting to extinguish the fire.
Ice Storms
American Family auto and homeowners policies generally provide coverage for sudden and accidental damage caused by sleet or freezing rain.
American Family homeowners insurance usually covers damage caused by hail. If you have comprehensive coverage in your auto insurance policy it usually pays for any hail damage to your vehicle, too.
A basic homeowners policy does not pay for earthquake damage, but earthquake coverage is available as an add-on to your policy. Just ask your agent!

So What Happens Now?

After you call to file a storm insurance claim, our on-call team of experts will be on site as quickly as possible, inspecting damage and making sure you have everything you need to keep your life moving forward.

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