Online Billing

Make Life Simple with Online Billing

 

Make your billing and payment experience as easy as possible! Register for American Family's self-service online billing system.

It's easy to use and sign up is quick.


Here's how it works:

Paperless ease and convenience

As an online customer, you don't have to look for your bills in the mail, then open, store or shred them. There's no more worrying if a bill or payment has been lost or delayed. Instead, you receive email notifications when your bill is ready to view and pay online.

Online Billing accepts:

  • Personal and business checking or savings accounts. You will need the account number and financial institution's nine-digit routing number (see examples below).
  • Personal Check 1   
    Personal Check 2
     
  • MasterCard, Visa, American Express and Discover debit/credit cards. You will need the card number and expiration date.
  • Credit cards

Save time and money
There are no stamps to buy, checks to write or trips to the mailbox.

24/7 access
As an online customer, you have round-the-clock access to your billing account. And, you never have to deal with postal delivery issues that can occur when receiving paper bills in the mail.

The following questions and answers walk you through the online billing process. They are categorized by topic:

Registration
  1. You can use Online Billing to pay for the following policies:

    • Auto
    • Property
    • Umbrella
    • Business
    • Farm and Ranch
  2. American Family's online billing is called My Account. If you're not already enrolled in My Account, you need to complete that step first. After you've enrolled, you can register for Online Billing from the "My Account Overview" page by following these easy steps:

    1. Log in to My Account.
    2. Select the type of insurance bill you want to pay online.
    3. Select "Enroll Now."
    4. Under the "Unregistered Billing Accounts" section, select the box next to the billing account(s) you want to register.
    5. Click the "Register Selected Account(s)" button and follow the instructions.

    If you are already enrolled in My Account, follow these steps:

    1. Log in to My Account.
    2. Select "Policies."
    3. Select "Register to Pay."
    4. Under the "Unregistered Billing Accounts" section, select the box next to the billing account(s) you want to register.
    5. Click the "Register Selected Account(s)" button and follow the instructions.

    To manually register a billing account(s) not found on the "My Account Overview" page, follow these steps:

    1. Locate your most recent insurance bill with your billing account and policy number.
    2. Log in to My Account
    3. Select "Billing & Payments."
    4. Select "Register/Unregister Accounts" from the left side of the page.
    5. Enter your billing account and policy number under the "Don't see your account listed above?" section and select the "Add Account" button.
    6. Under the "Unregistered Billing Accounts" section, select the box next to the billing account(s) you want to register.
    7. Click the "Register Selected Account(s)" button and follow the instructions.
  3. No. You only need to enter your billing account and policy number once to register for Online Billing.
  4. Yes. Visit amfamlatino.com and log in through "Mi Cuenta."
  5. No. Paper bills will no longer be mailed once you are registered for Online Billing. Instead, you will receive an email notification when your bill is ready to view online. You can view your current bill anytime on the "My Account Overview" page.Yes. Visit amfamlatino.com and log in through "Mi Cuenta."
  6. Yes, your current paper bill can be paid online once your account is registered for Online Billing.
  7. No, you can wait to until you pay your bill to set up a payment method.
  8. To unregister your billing account(s):

    1. Log in to My Account
    2. Select "Billing & Payments."
    3. Select "Register/Unregister Accounts" from the left side of page.
    4. Under the "Registered Billing Accounts" section, select the box next to the billing account(s) to unregister.
    5. Select the "Unregister Selected Account(s)" button and follow the instructions.
  9. When you unregister an account from Online Billing, all payments scheduled to be made will be deleted immediately, and all automatic payments will be stopped. You will no longer be able to view, receive or pay your bills online for unregistered accounts. You will receive your next bill by mail.
Preferences
  1. You can use the "Due Date Reminder" preference to receive email reminders 1-7 days before your payments are due.

    You can use the "Account Name" preference to create a name for your billing account(s) for an easy reference (example: car insurance).

  2. To change your email address in the "My Account Preferences" section:

    1. Log in to My Account.
    2. Select "Profile."
    3. Select "Edit" in the "Contact Information" section.
    4. Select "Edit" in the "Contact Information" section and follow the instructions.
  3. If you are not receiving your billing notifications by email, make sure the email address you provided is current. If it's not:

    1. Log in to My Account.
    2. Select "Profile."
    3. Select "Edit" in the "Contact Information" section and follow the instructions.

    If your email address is correct, check to see if our emails are being filtered into your "junk" or "bulk" email folders. If that's the case, please add the following email address to your address book: American_Family_Web@amfam.com. This should prevent future emails from being diverted from your inbox.

    If you are still unable to receive our emails, please contact your email service provider for additional assistance.

    Once you have confirmed that you're able to receive emails from American Family, please contact our billing department to have previously missing emails resent.

Payments
  1. Once you are registered for Online Billing you may make a payment from three different locations after you log in to My Account.
  2. In most cases, payments will be reflected in your minimum amount due and account balance within one business day. Please allow up to three to five business days for payments to be reflected around holidays.
  3. After scheduling a payment, you can view the details on the "Billing & Payments" page in My Account.
  4. If the payments are displayed by billing account, the payment amount will be displayed as it was applied to each billing account.

    If the payments are displayed by payment date, the payment will be reflected by the total payment amount with "Multiple Accounts" displayed in the "Account Name/Number" column. You may select the "Multiple Accounts" link to view a payment breakdown.

  5. After scheduling a payment, you can view the details on the "Billing & Payments" page in My Account.
  6. Yes. You can either make changes or delete a payment that is in "scheduled" status.

    To edit a scheduled payment:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select the "Edit" button for the payment and follow the instructions.

    Delete a scheduled payment by following these steps:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select the "Delete" button for the payment and follow the instructions.
  7. Your financial institution may choose to return the item and/or charge you a non-sufficient funds (NSF) fee. If the item is returned to us, we will reverse any credit given for the payment, charge a returned bank item (RBI) fee, and assess any other applicable fees or charges. In addition, you are still responsible for paying the minimum amount due on your account. Payments must be received by the specified due date to prevent any interruption in coverage.

Payment Methods
  1. To edit a registered checking, savings or debit/credit card account:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select "Payment Methods" from the left side of the page.
    4. Select the "Edit" button for the payment method and follow the instructions.
  2. To delete a registered checking, savings or debit/credit card account:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Selected "Payment Methods" from the left side of the page.
    4. Select the "Delete" button for the payment method and follow the instructions.

    To delete a registered checking, savings or debit/credit card account:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Selected "Payment Methods" from the left side of the page.
    4. Select the "Delete" button for the payment method and follow the instructions.
  3. This is an agreement you "sign" using your My Account password while setting up a checking or savings account as a payment method. The agreement authorizes American Family Insurance to electronically deduct an Automated Clearing House (ACH) payment from your checking or savings account.
Automatic Payments
  1. Automatic payments allow you to pay your bill with a U.S. checking, savings or debit/credit card account, payable in U.S. dollars, on a regularly scheduled basis without having to log in to your account. When setting up automatic payments, you'll designate the amount to pay (the minimum amount or full account balance), the payment date (on or up to 20 days prior to your due date) and the payment method to use.
  2. No. If you have multiple billing accounts that you would like to set up for automatic payments, you will need to set each one up separately.
  3. Yes. You will receive a notification email with the payment amount anytime an automatic payment is scheduled.
  4. Yes. To change the amount, date or payment method for any automatic payment in "scheduled" status:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select "Automatic Payments" from the left side of the page.
    4. Select "Edit" for the selected billing account and follow the instructions.
  5. To stop a billing account from having future automatic payments:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select "Automatic Payments" from the left side of the page.
    4. Select "Stop" for the selected billing account and follow the instructions.
    5. If applicable, delete any scheduled payments. If you don't complete this step, the scheduled payment will be made.
    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select "Automatic Payments" from the left side of the page.
    4. Select "Delete" next to the scheduled payment with the old card information.
    5. Reenter new the new debit/credit card information
    6. Reschedule the payment and follow the instructions.
Billing Statements
  1. Yes. You can view your billing statements from the past 13 months by selecting Billing Statement History from the left navigation bar in the Billing & Payments section.
  2. Yes, please contact your agent or our billing department to have your bills changed to Spanish.
  3. Yes. Click on the "View Bill PDF" link to open an electronic copy of your bill. Once it's open, click on the printer icon located in the toolbar of your browser.