Norton Seal
Pay by phone

Pay by Phone: 1-866-424-8002 

To pay your bill using our automated Pay by Phone system, dial 1-866-424-8002 and follow the prompts. You can pay using your checking, savings or debit/credit card account.

Pay by Phone is available 24 hours a day, seven days a week, and can be used for personal, business and farm & ranch policies.

The following questions and answers will help you pay your bill using pay by phone:

  1. Pay by Phone accepts:

    • Personal and business checking or savings accounts. You will need the account number and financial institution's nine-digit routing number (see examples below).
    • Personal Check 1

    • MasterCard, Visa, American Express and Discover debit/credit cards. You will need the card number and expiration date.

      Accepted credit cards
  2. You can press zero at any time to speak to a representative.

  3. You will need the following information when calling:
    • Billing account number
    • The ZIP code shown in the mailing address on your last bill. NOTE: Pay by Phone may not accept certain ZIP codes. If your ZIP code is not five digits, contains letters or is from outside the U.S., press "0" and a representative will assist you. You can also register for My Account to make a payment through Pay Electronically.
  4. Yes. You will receive a confirmation code once your payment is complete.

  5. In most cases, payments will be reflected in your minimum amount due and account balance within one business day. Please allow up to three business days for payments to be reflected around holidays.

  6. Yes. A paper bill will still be mailed. If you prefer to receive your bills electronically, sign up for My Account and register to receive and pay your bills through our Pay Electronically system.