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My Account FAQS

My Account FAQs

Want to take your American Family My Account experience with you wherever you go? The MyAmFam app gives you quick and easy access to your proof of insurance with a tap of your finger. Not to mention it has tons of other great features, including one-touch fingerprint recognition on compatible devices! Download the app today.

Have questions about your policies or anything else American Family? Contact us — we’re always happy to help.

  1. My Account is your online American Family Insurance account. You can log in and view your policy details, pay your bills, file a claim, contact your agent and more. It’s available 24/7, wherever you are. And whenever something in your account needs attention, we’ll send you notification via your preferred contact method.

  2. To create a My Account, follow these steps:

    1. Go to Get My Account.
    2. For individual and family policies like home, umbrella, auto, etc., click Create Personal Account. For commercial policies, click Create Business Account.
    3. Enter all the requested information.
  3. Your policy documents can be found by going to your My Account Overview and following these steps:

      In the My Insured Items section, click the View Details option on whichever policy you’re looking for.

      From the next screen, select Policy Details.

      Under Policy Details, click the Documents drop down box to access them.

    Keep in mind business, farm/ranch and life policy documents cannot be viewed through My Account. You will receive these in the mail when you open one of these policies and then any time you request the information from your agent.

  4. All you need to do is print another copy from your web browser by selecting the print option or request a new one be sent to you. Reach out to your agent or the Customer Care Center and they can mail one to you.

  5. Reach out to your agent or the Customer Care Center and they can mail you a hard copy. Remember, you can always print your proof of insurance card straight from your web browser by selecting the print option when viewing the card online. The printed version of the card is just as valid as any physical copy you would be sent in the mail.

  6. On the Overview page, look to the My Insured Items section. Click Get Insurance Card, and your insurance card will display. You can print your proof of insurance card straight from your web browser by selecting the print option.

    Want to access previous proof of insurance? On the Policies page, select the policy you’d like to view. Under the Documents tab, you’ll be able to view, download and print all previous policy documents up to 13 months.

  7. First, go to your Profile by clicking on your name in the upper right-hand corner of the screen. Then, select Request a Change under the Profile Details section. From there, you can change your name, mailing address and policy or coverage details.

    You can change your phone number, email, communication preferences and security information directly from your Profile.

  8. On your Profile under Security Information, you can alter your User ID by clicking the Change button.

  9. From your Profile, scroll to the Communication Preferences section to see what policies and documents are eligible for paperless. If you choose email only, you will no longer receive documents for that account in the mail.

    You can also easily set up paperless billing for individual accounts from the main My Account page under My Programs.

    To cancel your paperless communications, go to Policies, then scroll down to Programs/Discounts and select Opt Out.

  10. From My Account, you can set up automatic payments on individual billing accounts by selecting the Add Autopay option on the cards under My Bills. Once you’ve confirmed automatic payments, you can see your payment schedule from your account details.

    To view, edit or cancel your automatic payments, go to Billing & Payments and open Manage Scheduled Payments to see all your billing accounts. Cancelling your automatic scheduled payment is as simple as clicking the Delete option to the right of the account.

  11. At the very bottom of the My Account page, you’ll find your agent’s contact information, including their name, website, email and phone number.

  12. Currently, business policy and farm/ranch policy details are not viewable online, but we’re working to make them accessible from your My Account. And while you can’t view these policy documents, you can make payments for these policies through My Account.

  13. To replace an old vehicle with a new vehicle in My Account, follow these steps:

    1. Click Policies at the top of the page.
    2. Click Replace a Vehicle. There you’ll be able to select which vehicle you’re replacing and get a quote for your new vehicle. Your agent will follow up with you to complete the process.
  14. To add a new vehicle to your My Account, follow these steps:

    1. On the Overview or Policy page, select Add Vehicle.
    2. From there, you can get a quote, add a new vehicle to your existing auto policy, or send the info to your agent to get their help.

    Note: You have a 14-day grace period from the day you purchase your new vehicle to contact your agent to avoid a lapse in coverage.

  15. Just click Forgot Password on the My Account sign in page. From there, you can choose to have a password reset link sent to your primary email address or answer your security questions or have a code sent to your phone via call or text.

  16. To change your My Account password, follow these steps:

    1. Click your name in the upper right corner of My Account.
    2. From the Profile Details section, click Security Information. You’ll find the Edit Password option there.
    3. Enter your new password, then click Change. A success notification will pop up on the screen, and you’re all set!
  17. To change your My Account security questions, follow these steps:

    1. Start by clicking your name in the upper right corner of My Account.
    2. From the Profile Details section, click Security Information. You can make changes there.
  18. Click Forgot User ID on the My Account login page to recover it.

    Remember — you can log in with either your user ID or your email address!

  19. From the My Account log in page, click Forgot User ID or Forgot Password and follow the on-screen directions. Still need help? Contact us and we’ll help you recover your profile details.

  20. Log in to My Account and click Claims at the top of the page. Then click Report a Claim. We'll ask a few questions to gather some basic information about what happened.

  21. You can manage your personal auto, home and umbrella policies, set up payments, file claims and access your insurance cards all in one place. Business accounts can be paid through My Account by manually linking the account.

    Note that inactive accounts won’t display and business policies can’t be viewed online at this time.

  22. Go to Billing & Payments, select the account you’d like to view, then scroll down to Payment History.

  23. First, contact your American Family Insurance agent to see if you have coverage for windshield damage. If you are covered, reporting a claim starts with our Glass Claim Center.

  24. You can view and print your homeowners policy in the Policies menu of your My Account profile. Once there, click the policy number you want to print, then click Documents from the Policy Details page. Click the PDF icon to review and print your policy.

  25. Yes, you can! Click Billing & Payments at the top of the page, then click the Pay checkbox next to the policy you wish to pay. Once here, click the Schedule a Payment button.

  26. You can pay your bill in My Account by clicking Billing & Payments. Then click the Pay checkbox next to the policy you wish to pay. From there, click Schedule a Payment.

  27. To pay any bill on your policy, click Billing & Payments at the top of your page. All bills under your policy will appear. Click the Pay checkbox next to a bill, then click Schedule a Payment.

    To pay a bill that doesn’t appear on your Billing & Payments page, look to the green plus sign icon section. Enter the Billing Account Number and Policy Number in their respective text boxes, then click Find. Follow the instructions on the page that appears and you’re all set!

  28. From your Profile, you can change your Contact Information. If you only have one email address on file, you’ll need to add another one first and then change it to your My Account email address. Here’s how you can do that:

    1. Click Add, found below the My Email Addresses section.
    2. Enter your email address information and select the Make Primary check box.
    3. Click Save. You can now use this email address as your My Account email address.
    4. From the My Account Email Address menu, select the new email address you’ve added and click Send Email. You’ll get a verification email from us at that address. Follow that link to complete the process, and your primary My Account email address will be updated.
  29. Easily access your proof of insurance card, file a claim from anywhere at any time and sign up for AutoPay ─ all with theMyAmFam app. Download it today to see what else the MyAmFam app can do for you.