My Account FAQS

My Account FAQs

Want to take your American Family My Account experience with you wherever you go? The MyAmFam app gives you quick and easy access to your proof of insurance with a tap of your finger. Not to mention it has tons of other great features, including one-touch fingerprint recognition on compatible devices! Download the app today.

Have questions about your policies or anything else American Family? Contact us — we’re always happy to help.

  1. We know you’re on the go. And with easy payment options and secure, 24/7 access to your policy details, My Account keeps you moving. Need to file a claim, contact your agent, or get instant proof of insurance? My Account has you covered. You can also review coverage details and explore discount opportunities. And whenever something in your account needs attention, you’ll get an alert.

  2. To create a My Account, follow these steps:

    1. Go to Get My Account.
    2. For individual and family policies like home, umbrella, auto, etc., click Create Personal Account. For commercial policies, click Create Business Account.
    3. Enter all requested information.
  3. Don’t worry — resetting your password is simple! Just click Forgot Password on the My Account sign in page. From there, you can choose to have a password reset link sent to your primary email address or answer your security questions.

  4. Great question! Start by clicking your name in the upper right corner of My Account. Then, from the Profile Details section, click Security Information. You’ll find the Edit Password option there.

    Next to Edit Password, click Change. Take note of the new password rules that display.

  5. Great question! Start by clicking your name in the upper right corner of My Account. Then, from the Profile Details section, click Security Information. You can change your security questions there.

  6. Simple! Click Forgot User ID on the My Account login page to recover it.

    Remember — you can log in with either your user ID or your email address! 

  7. From the My Account log in page, click Forgot User ID or Forgot Password and follow the on-screen directions. Still need help? Contact us and we’ll help you recover your profile details.

  8. You’re currently not able to change your My Account user ID. However, you can use your primary email address to log in, and you can change that email address with just a few steps. Need help? See the How do I change my email address in My Account? section further down the page.


  9. Currently, business policies are not available online, but we’re working to make them accessible from your My Account. However, you can view personal home, auto, life and umbrella policies.

  10. Excellent question! On the Overview page, look to the My Insured Items section. Click Get Insurance Card, and there you go — your insurance card will display.

  11. Congrats on the new car! You can replace a vehicle in My Account by clicking Policies at the top of the page, then clicking Replace a Vehicle. You’ll then be able to select which vehicle you’re replacing and get a quote for your new vehicle. Your agent will follow up with you to complete the process.

  12. Congrats on the new car! You can add a vehicle in My Account by clicking your name in the upper right corner, clicking Profile, then clicking Request a Policy Change. From the Change My Policy Coverage section, click Add a new policy, add details and your phone number, then click Send Request. Your agent will follow up with you to complete the process.

    Note: You have a 14-day grace period from the day you purchase your new vehicle to contact your agent to avoid a lapse in coverage.

  13. We make it easy to report a claim online. Start by logging into My Account, then click Claims at the top of the page. Click Report a Claim. We'll ask a few questions to gather some basic information about what happened.

  14. Great question! You can manage your personal auto, home, and umbrella policies, set up payments, file claims and access your insurance cards all in one place.

    Business accounts can be paid through My Account by manually linking the account.

    You can view coverage details and explore discounts too! Note that inactive accounts won’t display and business policies can’t be viewed online at this time.

  15. First, contact your American Family Insurance agent to see if you have coverage for windshield damage. If you are covered, reporting a claim as easy and stress-free as possible. At the top of the page, click Claims. From the Claims Overview page, click Report a Glass-Only Claim.

  16. Yes, you can! Start by clicking Policies. Click the policy number you want to print, then click Documents from the Policy Details page. Click the PDF icon to review and print your policy.

  17. Currently, basic details of life insurance policies are available in My Account. You can’t view documents or pay bills just yet, but we’re working on it! 

  18. Yes, you can! Click Billing & Payments at the top of the page, then click the Pay checkbox next to the policy you wish to pay. Once here, click the Schedule a Payment button.

  19. Simple! My Account is your one stop for managing payments. Click Billing & Payments, then click the Pay checkbox next to the policy you wish to pay. There, click Schedule a Payment.

    Note that you can check more than one box if you have more than one policy!

  20. Great question! Start by clicking your profile name. That will load the Manage Your Account page. From there, click Contact Information. If you only have one email address on file, you’ll need to add another one first and then change it to your My Account email address. Here’s how you can do that:

    • Click Add, found below the My Email Addresses section
    • Enter your email address information
    • Click Save. You can now use this email address as your My Account email address.
    • From the My Account Email Address menu, select the new email address you’ve added and click Send Email. You’ll get a verification email from us at that address. Follow that link to complete the process, and your primary My Account email address will be updated.
  21. Roadside assistance and real-time payment status don't even scratch the surface of what the MyAmFam app is capable of  — it's packed with all sorts of features to make every step of your American Family Insurance experience as easy as can be. See what else the MyAmFam app can do and download it today! 

  22. Personal accounts allow you to view and manage your auto, home and umbrella policies, as well as set up payments, file claims and access your insurance card all in one place.

    You can’t currently view policies, file claims or view insurance cards online with a business account, but we’re working on it!

  23. To pay any bill on your policy, click Billing & Payments at the top of your page. All bills under your policy will appear. Click the Pay checkbox next to a bill, then click Schedule a Payment.

    To pay a bill that doesn’t appear on your Billing & Payments page, look to the green plus sign icon section and enter the Billing Account Number and Policy Number in their respective text boxes, then click Find. Follow the instructions on the page that appears, and you’re all set!