Payment Faqs
Payment
  1. Just sign up for My Account, determine if Go Paperless works for you, and make your payments. It’s quick, easy and 24/7.
  2. In most cases, your payment will be reflected within one business day. Around weekends and holidays, allow up to three business days.
  3. All successful, deleted or returned payments made through My Account in the past 24 months are displayed on the "Payment History" page. Payments can be viewed either by billing account or by payment date. And you can choose how to display the history at the top of the page. Payments made using other payment methods (like Pay Now or Pay by Phone) won’t be displayed here, but they will be reflected in the account balance.
  4. If the payments are displayed by billing account, the payment amount will be displayed as it was applied to each billing account.

    If the payments are displayed by payment date, the payment will be reflected by the total payment amount with "Multiple Accounts" displayed in the "Account Name/Number" column. You can select the "Multiple Accounts" link to view a payment breakdown.

  5. After scheduling a payment, you can view the details on the "Billing & Payments" page in My Account.
  6. To edit a scheduled payment:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select the "Edit" button for the payment and follow the instructions.

    To delete a scheduled payment:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select the "Delete" button for the payment and follow the instructions.
  7. Keep an eye on your account balances, because there are fees involved with insufficient funds. And nobody wants to deal with extra fees. Your financial institution can choose to return the item and/or charge you a non-sufficient funds (NSF) fee. If the item is returned to us, we’ll charge a returned bank item (RBI) fee, and assess any other applicable fees or charges. In addition, you’re still responsible for paying the minimum amount due on your account. And don’t forget, payments must be received by the specified due date to prevent any interruption in coverage.
Payment Methods
  1. To edit a registered checking, savings or debit/credit card account:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select "Payment Methods" from the left side of the page.
    4. Select the "Edit" button for the payment method and follow the instructions.
  2. To delete a registered checking, savings or debit/credit card account:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Selected "Payment Methods" from the left side of the page.
    4. Select the "Delete" button for the payment method and follow the instructions.
  3. This is an agreement you "sign" using your My Account password while setting up a checking or savings account as a payment method. The agreement authorizes American Family Insurance to electronically deduct an Automated Clearing House (ACH) payment from your checking or savings account.
Automatic Payments
  1. With automatic payments, you can pay your bill with a U.S. checking, savings or debit/credit card account on a regularly scheduled basis without having to log in to your account. Sounds pretty convenient, doesn’t it? When setting up automatic payments, simply designate the amount to pay (the minimum amount or full account balance), the payment date (on or up to 20 days prior to your due date) and the payment method to use. Done!
  2. Definitely. You’ll receive a notification email with the payment amount anytime an automatic payment is scheduled.
  3. Absolutely. To change the amount, date or payment method for any automatic payment in "scheduled" status:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select "Automatic Payments" from the left side of the page.
    4. Select "Edit" for the selected billing account and follow the instructions.
  4. To stop a billing account from having future automatic payments:

    1. Log in to My Account.
    2. Select "Billing & Payments."
    3. Select "Automatic Payments" from the left side of the page.
    4. Select "Stop" for the selected billing account and follow the instructions.
    5. If applicable, delete any scheduled payments. If you don't complete this step, the scheduled payment will be made.
Billing Statements
  1. Of course. You can view your billing statements from the past 13 months by selecting Billing Statement History from the left navigation bar in the Billing & Payments section.
  2. Certainly. Just contact us and we’ll make the change right away!

  3. You sure can. Just click on the "View Bill PDF" link to open an electronic copy of your bill. Once it's open, click on the printer icon located in the toolbar of your browser.