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pay now

Pay Now

Looking for the quickest and easiest way to pay your insurance policies? You’ve found it.

With Pay Now, there’s no need to sign up for or log in to your My Account. Instead, simply click the button below and pay your bill directly from your personal checking, savings or debit/credit card account.

Keep in mind that you’ll need to enter your financial information, billing account and policy information each time you make a payment using Pay Now.

Have questions about Pay Now? We’ve got the answers you need below.

  1. You will need the following information:

    • Billing account number, Life policy number or Annuity contract number
    • The ZIP/Postal code shown in the mailing address on your last bill or annual statement. If your ZIP/Postal code is not accepted:
      • Please call 1-866-424-8002 and press "0" to make your payment by phone with a live representative.
      • You can also register for My Account to make a payment through Pay Electronically. (Currently not available for Life Policies or Annuity Contracts)
  2. Pay Now accepts:

    Personal and business checking or savings accounts. You will need the account number and financial institution’s nine-digit routing number (see examples below).



    MasterCard, Visa, American Express and Discover debit/credit cards. You will need the card number and expiration date. Please note: Debit/Credit Card payment type is not allowed when an Annuity is included in the payment.

    Accepted credit cards
  3. In most cases, payments will be reflected in your minimum amount due and account balance within one business day. Around holidays, please allow up to three business days for payments to be reflected.
  4. Yes. A confirmation page will be displayed with a confirmation number once your payment is made. If you provide a valid email address, an email will be sent to you with the confirmation number as well.
  5. No. This field is optional. However, we can’t send a confirmation email unless a valid email address is provided.
  6. Emails are only sent to confirm Pay Now payments to customers who provide an email address. If you would like to receive a confirmation email, enter your email address into the designated fields on the "Enter Payment" screen while making your payment.

    To make sure our emails are not filtered into your "junk" or "bulk" email folders, please add the following email address to your address book:

    If you are still unable to receive our emails, please contact your email service provider for additional assistance.

    Once you have confirmed that you’re able to receive emails from American Family, please contact our billing department to have previously missing emails resent.

  7. Yes. A paper bill will still be mailed to you. If you prefer to receive your bill electronically, sign up for My Account and register to receive and pay your bills through our Pay Electronically system.

Still have questions? Contact us today.