Emails are only sent to confirm Pay Now payments to customers who provide an email address. If you would like to receive a confirmation email, enter your email address into the designated fields on the "Enter Payment" screen while making your payment.
To make sure our emails are not filtered into your "junk" or "bulk" email folders, please add the following email address to your address book: American_Family_Web@amfam.com.
If you are still unable to receive our emails, please contact your email service provider for additional assistance.
Once you have confirmed that you’re able to receive emails from American Family, please contact our billing department to have previously missing emails resent.