Home Claims

Proudly Serving Peace of Mind

When the unexpected happens, our industry-leading claims service is always focused on getting your home, and your life, back to normal, as soon as possible.

To report your claim, call 1-800-MYAMFAM (1-800-692-6326). You’ll want these handy: Your American Family Insurance policy number, date and time of your loss, brief description of what happened, insurance and contact information for others involved.

You can report your claim online too. Already filed your claim? View your claim status.

American Family's Emergency Water Removal Program*

When it comes to water from broken pipes or hoses, every minute counts. We partner with preferred water restoration companies to provide you a prompt response to your water damage claim.

Quality. Two-year workmanship warranty.

Quick. In most circumstances you can expect service within 4 hours or less of your call – 24/7/365.

Easy. No need for multiple estimates.

Convenient. No messy billing. The bill (minus deductible) is sent directly to American Family.

Reliable. Our EWR contractors meet the highest ratings for repairs and customer service.

*The EWRP program may not be available for certain types of water losses or policies, e.g. losses with potential coverage issues or below the policy deductible. Your adjuster will explain the policy’s coverages and guide you in the referral process.