Updated October 1, 2020 . AmFam Team
As a farmer, you know the goals of your farming business better than anyone. After all, it’s what you do day in and day out. What’s equally important as a business owner is understanding the audience you’re marketing to and how to reach them. That’s why creating an online presence for your farm is so important — it’ll help you connect with your customers and build an authentic brand that people are attracted to.
An active online presence, when used correctly, is an effective tool that offers the opportunity to reach a broad range of customers and implement your business strategy. Let’s take a look at some of the ways you can begin building your farm’s presence on the web and, ultimately, help you meet your business goals.
Before introducing your farm to the World Wide Web, you’ll want to keep these two things front of mind:
From your website to your e-newsletter, your customers consume and engage with every platform in different ways. So, when you start building your online presence, you’ll want to have an understanding of each platform’s purpose. That way, when your customer interacts with your business, they’re getting the information they expect.
For instance, someone visiting your farm’s website is going to be looking for much different information than if they were on your Twitter feed. Or if a customer follows your Instagram account, they aren’t expecting the same stories as they read in your farm’s e-newsletter.
You can build a better experience for your customers by asking yourself what mindset your reader is in when they head to each platform you create.
Understanding your customer is essential to the success of your digital presence. Before delivering a message effectively, you need to know who the message is going to and why. For starters, consider the kind of farm you run. Are you a commercial farm that sells your product to big businesses for distribution, or is your customer local businesses and families? The content and its tone depends on who you’re trying to reach. Who are they, what are they looking for and what’s the most authentic way you can relate to them to get them what they want? Understand their motivation by putting yourself in their shoes.
Now that you have a better idea of some digital basics, let’s put that knowledge into practice — starting with your website. The internet is a powerful tool to market the product(s) your farm produces, and creating a website is a key way to harness its potential. Follow these guidelines for website best practices:
Set goals. Spontaneity has its time and place, but building a website to market your brand isn’t the situation to jump in without a plan. It’s important to set realistic, achievable goals for round one of your website. Keep in mind, your site is a work in progress and can be improved upon in many iterations. Consider what you want your website to achieve. Are you selling products? Do you offer a CSA? Do you want to educate people on agriculture? Maybe you’ll create a gallery to show images of the fun you have on your farm. Take the time to sit down and list out a few goals for round one. With your plan in place, it’ll make the next steps that much easier.
Creating the website. You’ll need to decide if you want to hire someone to create your website or if you plan on crafting one yourself. Many sites exist that make it super easy to create and maintain your own website — and most of them are even free to use! If you choose to have someone develop a website for you, make sure it implements a content management system so you can update the site yourself. This way, you can easily keep things relevant without always having to go back to the designer (and pay them) to make changes.
Provide a clear description of who you are. If someone stumbled upon your website, would they be able to identify who you are and the purpose of your farming business within a matter of seconds? That’s your goal — create a homepage that’ll attract and retain your customer’s attention so they’ll stay on your page. Make sure the name of your business stands out and a summary of your products and services is included.
Clear navigation. In order to guide your customers to discover all the great things about your business, you’ll want a navigation menu with clear links that lead to your pages. A dropdown menu offers an easy way for your visitor to see all that you have to offer, no matter which page they’re on. You’ll ultimately decide which pages you want on your page, but home, about us, newsletter, calendar, contact us, links to your social media pages and other important services you offer are common pages to include on your website. Remember, your pages will align with the goals you set at the beginning.
No matter what type of farming you do, an e-newsletter is a simple and effective way to promote your farm. An e-newsletter is a periodic “report” with information and news about your farm and, in this case, is distributed to your subscribers via email. This form of marketing can be very effective because it’s targeted to people who have already taken interest in what you’re doing.
So what should you know about creating an e-newsletter? Start with these three tips:
Newsletter content. A good rule of thumb to follow is to include content that’s 90% educational and 10% promotional. Chances are the person who subscribed to your e-newsletter wants to get to know your business better and continue to stay informed — not be pushed to buy something. Providing educational, relevant information builds trust between your reader and your business. Here are some ideas for content you might include:
There’s no end to the content you can include in your newsletter, but most importantly, make sure it’s relevant and have an understanding what your reader is looking for.
Newsletter design. A newsletter can be sent by mail, email or included on your website. Our suggestion is to send your subscribers an email as well as include a web page for your newsletters on your website. That way non-subscribers can view the newsletter and hopefully become subscribers! Here are a few things to keep in mind for the layout of your newsletter:
Newsletter frequency. How often should you send your newsletter? Most people choose to send a weekly, monthly or quarterly newsletter. It all comes down to your own personal goals and what your business offers. If you have a lot of events happening on your farm or are very customer-focused, sending a weekly newsletter is a good idea. If you don’t think you’ll have much time to put into a weekly newsletter, go for the quarterly and make sure to spend time filling it with all the great things that have gone over the last three months. A monthly newsletter is a good, doable balance for busy farmers who need to keep their customers updated but don’t have a lot of time.
Just remember — your newsletter is meant to attract your target audience and give them a reason to stick with you. Do what’s realistic for your business and have fun with it!
Facebook, Twitter, YouTube — just a few social media platforms you can use to easily promote your farm. And they are pretty simple to set up and maintain! Our advice is to focus on building out your presence on one platform and slowly work your way into creating more accounts once you get the hang of marketing through social media. Here’s a closer look at some great ways you can use social media on your farm.
A thought-out, well-run digital presence can benefit your farm in many ways. With the right goals and strategy in place, you can give your farm a digital edge. Your next steps? Go dig around the Internet and do some research. What kinds of farming websites exist? What kind of information do other farms include in their e-newsletters? Start following some successful farm’s on social media. Take a look at what already exists on the web to gain ideas on what might work or not work for your own strategy.
Remember — it’s all about knowing your audience and what they’re looking for. At the end of the day, it’s about making your customer happy.