Young Couple Filing Digital Claim with Laptop

How to File Claims Digitally

Updated June 3, 2020 . AmFam Team

At American Family, we make it easy to file a claim any time — anywhere. Learn how to file a claim digitally with our simple, online process.

At American Family Insurance, we know that filing a claim can be a stressful experience. And we want to make the experience as simple and stress-free as possible. We’ve streamlined the way claims are processed to help you get your life back on track quickly — if the unexpected does happen.

You can file your claim anytime, anywhere through our app or online using our fast and intuitive digital systems.

How Do I File a Claim Online?

Using the MyAmFam app or My Account (Opens in a new tab), select the Claims tab at the top of the home screen. From there, select Report a Claim, choose the item that needs a claim and you’ll instantly begin the process.

When digitally filing an auto or home insurance claim, have this information ready to quickly complete the process:

  • The date, time and location of the event
  • A brief description of what happened
  • The insurance details and contact information of any others involved

Once you’ve filled out the basic claim information and event details, provide your contact information and submit your claim. A claims representative will review the information you provided and will get back to you with the next steps in the claims process. It’s that easy.

Highlights of Filing Claims Online

Our online process has a number of features to make filing a claim easy. Key features include:

Dynamic questions zero in on your claim issues

When providing event details while filing a claim digitally, we’ll automatically ask you the questions that are relevant to you and your event. This streamlined and personalized question set will be specific to your claim.

Vehicle damage selection tool

If you are filing an auto claim online and your vehicle sustained damage in an accident, use our intuitive vehicle damage diagram to select the type of damage and where it is on your car. We’re here to help, and gathering details like these can make your claim seamless and efficient.

Easily track your claim

Your claim is trackable at your fingertips. Through the Claims Overview page in My Account and the MyAmFam app, you can review the claim details you entered and quickly get an update on your claim status.

The Benefits of Filing Claims Online

Besides filing at your own convenience, the online claims process can help you in a number of important ways:

File your claim faster

Filing online means shorter wait times. Of course, we always want to hear from you. But rather than waiting on hold to speak with a claims representative over the phone, filing your claim instantly can really help save time. But remember — we’ve got options for whichever claim reporting method works best for you.

Repair shop selection assistance

If you’re eligible for our Dreams Restored Program, we’ll help you select a nearby repair shop after filing your digital claim — to help get you back onto the road as quickly as possible.

Upload photos

Once your claim is submitted, you can easily upload any photo of damage done to your vehicle and even the scene of the accident.

Rental car reimbursement insurance is key

If you’ve purchased optional rental car reimbursement coverage with American Family, we’ll help you find a rental car to keep you moving when your car isn’t able to. It’s great coverage to have in place before you need it.

Ready to file your claims online? Visit the Claims tab on My Account (Opens in a new tab) or in the MyAmFam App.

Get it on Google Play (Opens in a new tab)Download on the App Store (Opens in a new tab)

For more information on filing your claims online, contact your American Family Insurance agent (Opens in a new tab).

Tools & Resources

Explore our tools and smart tips.