Car Repair Program

Car Repair Program

Accidents happen. But putting your dreams on hold because of one? Not an option.

Our Dreams Restored Program (DRP) takes the stress out of choosing a repair shop. We’ve done the work for you by finding the most trusted, customer-friendly shops in your neighborhood, so you can relax knowing your vehicle will be well taken care of if the unexpected occurs.

What’s so great about the Dreams Restored Program? Let’s find out.

It’s quick. Because of our direct relationship with the shops, repairs can begin sooner than at non-DRP facilities. This means your vehicle gets priority status to get you back onto the road as quick as possible.

It’s guaranteed. With the DRP, repairs have a lifetime workmanship guarantee backed by American Family Insurance. Now that’s peace of mind!

It’s easy. No need for multiple estimates — our Dreams Restored Program handles all the estimates and reviews. We’ll gather some of the best in the biz to take care of you and your vehicle.

It’s convenient. No messy billing. Instead of paying the shop yourself and getting a reimbursement from us, we keep things hassle free by receiving the bill directly and paying it (minus the deductible).

It’s reliable. Our DRP shops meet the highest ratings for repairs and customer service.

Need to Report a Claim? Start Here.

Our auto claims service is fast and convenient, so you can get back on the road to your dreams with as little interruption as possible. Our auto claims staff is 100% focused on auto claims, 100% of the time, so they can provide the specialized expertise you deserve. Here’s a helpful overview on the claims process so you’re in the know.

To report your claim, call 1-800-MYAMFAM(1-800-692-6326) You’ll want this information handy when you call:

  • Your American Family Insurance policy number
  • Date and time of your loss
  • Brief description of what happened
  • Insurance and contact information for others involved

You can also report your claim online or through our MyAmFamApp, where submitting a claim is as simple as touching a few buttons.

Already filed your claim? View your claim status.

Paying for your repairs out of pocket?

Our Dreams Restored Program will provide you with the same quality repairs and competitive pricing that they provide to our customers filing a claim. We’ll help you find a shop that will get you back on the road to pursuing your dreams.

Already have a repair shop in mind?

Even if the shop is not part of our Dreams Restored Program, we’ll be by your side every step of the way. The process is a bit different — but still simple. We’ll work with you and a shop of your choice to determine the best option to handle your claim as quickly as possible.

If you have recently submitted an auto claim to American Family Insurance and are not utilizing the Dreams Restored Program. To expedite your claims process, you can follow these simple photo instructions to take the needed photos and help us evaluate the damages to your vehicle. In most cases, all you need to do is submit the requested items via the email your American Family Claims Adjuster has sent you so we can evaluate your damages and get your claim paid and processed. Please contact your American Family Claims Adjuster if you have not received an email to submit the photos of your vehicle.

Glass Repair Program

A broken window or windshield can be a dangerous distraction when you’re driving — if you need to repair or replace either, our Glass Repair Program gives you a fast, convenient and reliable experience. We’ll work with our trusted partner, Safelite, to repair your vehicle and get you moving forward again.

Have questions? Our customer care team is ready to help you 24/7 at 1-800-MYAMFAM (1-800-692-6326).