BACK ON THE ROAD

100% Focused Support

Accidents happen. But putting your dreams on hold because of one? Not an option.

Our auto claims service is fast and convenient, so you can get back on the road to your dreams with as little interruption as possible. And, our auto claims staff is 100% focused on auto claims, 100% of the time, so they can provide the specialized expertise you deserve.

To report your claim, call 1-800-MYAMFAM (1-800-692-6326). (You’ll want these handy when you call: Your American Family Insurance policy number, date and time of your loss, brief description of what happened, insurance and contact information for others involved.)

You can report your claim online too.

Already filed your claim? View your claim status.


Dreams, Repaired And Restored

American Family’s Certified Repair Program

Our Certified Repair Program (CRP) takes the stress out of choosing a repair shop. We’ve done the work for you by finding the most trusted, customer-friendly shops in your neighborhood, so you can relax knowing your vehicle will be well taken care of.

  • Quick. Because of our direct relationship with the shops, repairs can begin sooner than at non-CRP facilities.
  • Guaranteed. Repairs have a lifetime workmanship guarantee backed by American Family.
  • Easy. No need for multiple estimates.
  • Convenient. No messy billing. The bill (minus deductible) is sent directly to American Family.
  • Reliable. Our CRP shops meet the highest ratings for repairs and customer service.

Find a participating shop near you

Already have a repair shop in mind?
Even if the shop is not part of our Certified Repair Program, we’ll be by your side every step of the way. The process is a bit different – but still simple. We’ll work with you and a shop of your choice to determine the best option to handle your claim as quickly as possible.

Paying for your repairs out of pocket?
Our Certified Repair Program will provide you with the same quality repairs and competitive pricing that they provide to our customers filing a claim. We’ll help you find a shop that will get you back on the road to restoring your dreams. 


Cracked Windshield? No Problem.

If you’re facing a broken window or windshield, American Family’s Glass Repair Program works quickly with trusted partner, Safelite, to repair your vehicle.

  • Quick. Because of our direct relationship with Safelite, repairs can begin right away.
  • Guaranteed. Repairs have a workmanship guarantee backed by American Family for as long as you own the vehicle.
  • Easy. Our glass partner shops often send a technician directly to where your vehicle is parked to complete the repairs onsite.
  • Convenient. No need for multiple estimates. No messy billing. The bill (minus deductible) is sent directly to American Family.
  • Reliable. Our glass partner shops meet the highest ratings for repairs and customer service.

To get in touch with one of our glass repair shops, contact our Glass Claims Department at 1-800-MYAMFAM (1-800-692-6326). Press 1 to report a claim and 1 for a glass-only claim.


Have questions? Call 1-800-MYAMFAM (1-800-692-6326) – our customer care team is ready to help.

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