Still Have Questions?
We understand that the effects of this pandemic are far-reaching and evolving, which is why we continue to closely monitor the situation, make decisions and adapt as needed.
If you still have questions or would like to stay in the know on American Family’s efforts during this time, use the resources below to get the latest news and updates.
American Family Newsroom
Get the most up-to-date details on how American Family is providing support during the COVID-19 pandemic.
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Social Impact & Payment Assistance
Learn how American Family is supporting communities like yours across the nation, and how we’re offering payment assistance for our valued customers.
Auto Premium Relief Credit for Auto Policy Carriers
Find out more about our Auto Premium Relief Credit, a credit that helps lowers customers’ auto premium payments for policies in force between July and December 2020.*
* The Auto Premium Relief Credit is based on personal auto policies in force July 1, 2020 through December 31, 2020 and is subject to regulatory approval in each state. Vehicles eligible for the Auto Premium Relief Credit include cars, vans, pick-ups, SUVs, personal trailers, antique/classic cars and farm trucks. Some exclusions apply.
The Auto Premium Relief Payment is based on personal auto policies in force as of March 11, 2020 and payments were mailed to customers in April 2020. Vehicles eligible for premium relief include any family car schedule vehicles, as well as medium/heavy trucks. Some exclusions apply.
For additional information on your state, please contact your American Family agent.