Our Unwavering Commitment to Our Customers
Updated: May 2021
Through all the challenges and changes of the past year, one thing hasn’t changed: Our support, belief and commitment to doing everything we can to inspire and protect your dreams and all the things you’ve worked hard to achieve.
At American Family Insurance, we are committed — and prepared — to serve our customers while also keeping our people and communities safe. As the “new normal” continues to change as COVID-19 vaccines become more widely available, we’re closely monitoring conditions across the country and around the world.
We’re dedicated to providing you the service you not only need but expect from American Family. We know you depend on us to help with your insurance needs — and we are here for you.
We’ve Been Protecting Customers During Uncertain Times for 90 Years
Despite the volatile financial markets, American Family Insurance group’s financial strength and conservative investment strategy means we have the ability to weather the ups and downs. With strong policyholder equity — which ensures the company has the resources to help customers recover from severe weather and other unforeseen events — we will be here for customers when they need us.
Auto Premium Relief: April 2020 - May 2021