Coronavirus Update

Coronavirus Update: We’re Here to Support You

Updated: March 19, 2020

At American Family Insurance, we understand the concerns of the recent pandemic of the COVID-19 virus. We also understand that amidst the rising concerns, you’re still depending on us to help with your insurance needs. While we’ve made the health and well-being of everyone in our offices a priority, we’re dedicated to doing what we can to provide you the service you not only need but expect from American Family.

Despite the volatile financial markets, American Family Insurance group’s financial strength and conservative investment strategy means we have the ability to weather the ups and downs. With strong policyholder equity — which ensures the company has the resources to help customers recover from severe weather and other unforeseen events — we will be here for customers when they need us. And, just this week, rating agencies Moody’s and Standard & Poor’s recently affirmed American Family’s financial strength.

What’s the Quickest Way to Reach Us?

Given the current situation, how you choose to do business with us may involve more online or self-service options for the near future. However, if you need to contact our care centers call 1-800-MYAMFAM (1-800-692-6326).

A quick option for service is to access your account online 24/7 using My Account or the MyAmFam app. Using our digital services means you can quickly and easily:

  • Manage payments
  • Make a claim or check in on the status of a claim
  • Update your billing information
  • Get roadside assistance
  • Access proof of insurance

Don’t have the app? You can download it here for free:


Google PlayApp Store

We’re Here for You

Our mission is to inspire, protect and restore dreams. While everything happening in the world can be jarring to our lives, communities and way of life, we want to reassure you that American Family is prepared and actively managing all aspects of the situation so we can continue serving you in your time of need. Thank you for continuing to entrust your dreams with American Family.

During this time, we recognize that customers may find themselves facing financial difficulties. American Family is here to help. If you’ve been financially impacted by the COVID-19 outbreak, we encourage you to reach out to discuss your options by calling 1-800-MYAMFAM (1-800-692-6326).

You can also get assistance on our website or contact your local agency owner.

Consider Going Paperless

In the event the postal service experiences disruption, you have the option to go paperless with American Family.

Going paperless means you’ll receive policy documents and billing statements electronically instead of through the mail. You’ll also be able to access your insurance policies, manage your bills, get instant proof of insurance and review any claims you’ve made from your My Account. Your entire American Family Insurance experience can be at your fingertips 24/7. And of course, you'll save some money on your bill thanks to our paperless discount.