Auto Insurance Premium Relief

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Auto Premium Relief

While the world may have changed, one thing has not: our support, belief and commitment to doing everything we can to inspire and protect your dreams and all the things you’ve worked hard to achieve.

To support our customers through the COVID-19 pandemic, we’re returning nearly $530 million to our personal auto insurance customers through premium relief payments and credits throughout 2020 and early 2021.

Auto Premium Relief Credit — Now Extended into May 2021

For our fourth and final round of Auto Premium Relief, American Family plans to return 5% of personal auto premiums to both new and existing customers. Eligible customers will receive a 5% credit on personal auto premiums for qualifying personal auto policies in force between April 1, 2021 and May 31, 2021.*

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Auto Premium Relief Payment

The Auto Premium Relief Payment was a one-time $50.00 payment for each personal automobile insured with American Family. This relief payment was issued in April 2020 to customers with eligible auto policies that were in force as of March 11, 2020.

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Auto Premium Relief Credit FAQs

  1. Anyone who has in place, or purchases, an American Family personal auto policy now through May 31, 2021 will be eligible for a premium credit for whatever months they have coverage:

    • 10% credit for qualifying personal auto policies in force July 1, 2020 through March 31, 2021*
    • 5% credit for qualifying personal auto policies in force April 1, 2021 through May 31, 2021*

    The Auto Premium Relief Credit only applies to personal auto policies issued by American Family Mutual Insurance Company, S.I., American Family Insurance Company, American Standard Insurance Company of Wisconsin and American Standard Insurance Company of Ohio.

    Have questions about whether you’re eligible for the Auto Premium Relief Credit? We’re happy to help. Call us at 1-800-MYAMFAM (1-800-692-6326) or contact your local agent.

  2. Private passenger vehicles insured with American Family are eligible for the Auto Premium Relief Credit.* This includes cars, vans, pick-ups, SUVs, personal trailers, antique/classic cars and farm trucks. The Auto Premium Relief Credit only applies to personal auto policies issued by American Family Mutual Insurance Company, S.I., American Family Insurance Company, American Standard Insurance Company of Wisconsin and American Standard Insurance Company of Ohio.

    Please note that campers, motorhomes, motorcycles and other cycles, tractors, farm machinery and low-speed golf carts are not eligible. In addition, premiums for commercial auto policies are not eligible.

    For more information about whether your vehicle(s) are eligible, please call us at 1-800-MYAMFAM (1-800-692-6326) or contact your local agent.

  3. You do not need to take any action to receive the Auto Premium Relief Credit on your qualifying premium payments. American Family will automatically provide this credit to all eligible customers.*

    Customers who recently purchased personal auto insurance with American Family will see the first Auto Premium Relief Credit issued within 60 days of their policy issuance date. For example, a new customer purchasing a personal auto policy in December would get the relief credit for the first five months of 2021, and whatever pro-rated portion of December they were insured for. For these customers, final Auto Premium Relief Credit for May 2021 will appear on bills in June and July 2021 to account for the initial 60 days mentioned previously.

    American Family customers who have existing personal auto policies will receive the Auto Premium Relief Credit on their monthly billing statements for each month their personal auto policy is in force between July 1, 2020 and May 31, 2021, so long as they maintain continuous coverage and do not cancel their policy. Credit will be issued during the term of July 1, 2020 to May 31, 2021.

    You can see the Auto Premium Relief Credit on eligible premium payments by referencing your billing statement, signing into My Account or logging into the MyAmFam app.

    Please note that the Auto Premium Relief Credit does not apply to past-due balances that are billed during this time period. The relief credit only applies to the policy premium for coverage during the July 2020 to May 2021 period. In addition, any policy changes (such as a new or removed vehicle) may affect the Auto Premium Relief Credit amount.

  4. American Family is providing the Auto Premium Relief Credit using a percentage-of-premium formula (10% between July 1, 2020 and March 31, 2021 and 5% between April 1, 2021 and May 31, 2021) that is applied the same way to all eligible customers. The credit is applied as the final step in establishing the premium payment due, after all other discounts have been applied. The credit does not affect any of your policy discounts. You can see the Auto Premium Relief Credit on eligible premium payments by referencing your billing statement, signing into My Accountor logging into the MyAmFam app.

    If you have additional questions about your Auto Premium Relief Credit amount, please call us at 1-800-MYAMFAM (1-800-692-6326) or contact your local agent.

  5. You can see the Auto Premium Relief Credit on eligible premium payments by referencing your billing statement, signing into My Account or logging into the MyAmFam app.

  6. For customers who pay their auto premium in full, American Family will send you a check for the applicable premium credit amount either at the end of your policy term or at the end of the auto premium relief credit term, depending on when your policy term ends.

    For more information, please contact your local agent or call us at 1-800-MYAMFAM (1-800-692-6326).

  7. Deferring your payments due to COVID-19 hardship will not affect the Auto Premium Relief Credit, so long as you maintain active personal auto insurance coverage.*

    For more information on this topic, please call us at 1-800-MYAMFAM (1-800-692-6326) orcontact your local agent.

  8. No, the 10% Auto Premium Relief Credit will not affect your future rates.
  9. Customers will only receive the Auto Premium Relief Credit for the period their qualifying personal auto policy is in force between July 1, 2020 and May 31, 2021.* Changing or cancelling your policy between July 2020 and May 2021 may affect your Auto Premium Relief Credit.

    Before you change or cancel your policy, we recommend you call us at 1-800-MYAMFAM (1-800-692-6326) or contact your local agent to discuss how it will impact your Auto Premium Relief Credit.

  10. The Auto Premium Relief Credit is a credit applied to the premium for active personal auto policies: a 10% credit for qualifying policies between July 1, 2020 and March 31, 2021 and a 5% credit for qualifying policies between April 1, 2021 and May 31, 2021. In effect, the premium relief credit lowers the amount customers pay on their premium for coverage for July 2020 through May 2021.*

    The auto premium relief payment was a one-time payment of $50 per personal automobile insured with American Family as of March 11, 2020. The auto premium relief payment did not affect the amount customers paid for their personal auto policy premium.

  11. While every gesture counts, we know that so too does every dollar. As our customers continue to be impacted by the changes and challenges brought on by the COVID-19 pandemic, American Family continues to support them at every step. That unwavering commitment to our customers spurred our decision to issue a second round of auto premium relief.

    We chose to provide the second round of auto premium relief as a credit, rather than as a payment, because it allows customers to benefit immediately from these savings, rather than waiting up to 12 months for their policy to renew.

  12. From the initial round of Auto Premium Relief Payments in April 2020* to the end of the Auto Premium Relief Credit on May 31, 2021,* American Family will have provided our customers with more than a year of premium relief to help support them through the most difficult periods of the COVID-19 pandemic. These savings were created in recognition of the decreased driving and accident rates occurring during the pandemic.

    As conditions improve and COVID-19 vaccines become more widely available, we expect to see driving and accident rates return to pre-pandemic levels.

    Although Auto Premium Relief may be ending, American Family continues to offer many savings opportunities for our customers, including discounts for enrolling in KnowYourDrive®, AutoPay, Full Pay, paperless billing, bundling multiple policies and more.

    For more information on how to maximizing your savings and enjoy even more value from your policies, please contact your local agent.

  13. American Family is and will continue to be financially strong. Our financial strength has been re-affirmed by rating agencies Moody’s, Standard & Poor’s (S&P) and A.M. Best.
  14. You — our customers — are what matter most to us. From payment assistance options and community support to increased opportunities to customize and save on your insurance policies, our efforts will continue to center around supporting you during this hardship. For a closer look at what American Family is doing to support its customers during the pandemic, head to American Family’s COVID-19 support page.

    To view the latest announcements and updates related to our efforts during the COVID-19 pandemic, head to the American Family Newsroom.

Auto Insurance Premium Relief Payment FAQs

  1. It is a one-time return of premium directly to American Family Insurance personal auto customers because they are driving less and filing fewer claims during the COVID-19 pandemic.
  2. We are doing this because it is the right thing to do for our customers. As a result of the COVID-19 pandemic, customers are staying at home to care for themselves and their loved ones, driving less and filing fewer claims. Because of these factors, we are returning premium to them. Our customers are truly at the center of everything we do.
  3. The Premium Relief Payment is a one-time payment of $50.00 per vehicle to eligible customers.
  4. Customers who had a private passenger automobile policy in force as of March 11, 2020, the date the World Health Organization declared COVID-19 a pandemic, will receive a payment. Classic and Advance policies are both eligible.
  5. We know there’s been a significant reduction in miles driven and claims filed for personal vehicles since the pandemic began limiting people’s activity. We are not seeing similar claim trends in our other lines of insurance, such as homeowners where filed claims are increasing, likely from people staying home more, resulting in more accidents.
  6. Because so many people are experiencing financial hardship now, we are working to get these payments issued as quickly as possible. Please check the status of your relief payment, contact your American Family agent. 
  7. The Premium Relief Payment will automatically be sent to all eligible customers after receipt of regulatory approval from their state. No application is required.

  8. The amount is built on our estimated lower auto claim costs with reduced driving by our customers.
  9. Because you are a customer who had a personal auto policy with American Family as of March 11, 2020, the date the World Health Organization declared COVID-19 a pandemic. Because our customers are driving less and having fewer claims, we are returning premium to you.
  10. It will be a paper check that is issued and mailed to the address of the named insured on the policy.
  11. Any Family Car schedule vehicles, including Medium/Heavy trucks, are eligible. Both owned and leased vehicles in this schedule qualify.

    Vehicles that are not eligible are: Cycles, Campers, Personal Trailers, Motor Homes, or Specialty Vehicles (golf carts, mini-trucks, personal mobility device, snowmobile, tractors/farm machinery). Non-owners’ policies, such as SR22s, are not eligible.

  12. No. Because this is based on a decrease in claims due to the majority of customers currently driving less, the funds are not connected to rates and will not result in a rate increase.
  13. No, it would not be considered a taxable event for the customer, as long as the amount the customer receives does not exceed the amount the customer has paid in premium during the calendar year (not the 6-month policy term).
  14. We are not experiencing reduced mileage driven for commercial auto policies. In fact, we anticipate an increase in commercial auto use for food and service deliveries, maintaining or even increasing exposure. While the COVID-19 pandemic has reduced personal usage of vehicles, essential businesses need to maintain stock and supply so deliveries continue to occur at a reasonably equivalent pace as pre-COVID-19.
*The 10% Auto Premium Relief Credit is based on qualifying American Family Insurance personal auto policies in force July 1, 2020 through March 31, 2021; the 5% Auto Premium Relief Credit is based on qualifying American Family Insurance personal auto policies in force between April 1, 2021 and May 31, 2021. Vehicles eligible for the Auto Premium Relief Credit include cars, vans, pick-ups, SUVs, personal trailers, antique/classic cars and farm trucks. Some exclusions apply.

The premium relief payment was only available to eligible customers with qualifying auto policies as of March 11, 2020.

For more information, please contact your American Family agent.