[Gentle music playing]
On screen: Taneya Pearson crosses a bridge outside on a sunny day.
Taneya Pearson, Claims Customer Care Center Auto Representative: My name is Taneya Pearson. I've been protecting dreams with American Family for about 16 years now.
My role puts me in a unique position to protect customers dreams because I am the first contact when they have a crisis. I calm them down; I listen to them and I let them know that they are important. Not just to me, not just to the company, but they're an important being.
My work with youth and young adults has helped me pursue my dreams because it's given me a platform to reach out to the kids who need help. And when I say need help, they need role models. It’s an organization called Big Brothers, Big Sisters. We go to the park, we go to ball games — it's about getting into these kids minds and helping them understand how important they are, and push them to do positive things in the world.
I help our youth and young adults who suffer from temptation of suicide and lack of self-love. I just try to show as much love to that kid as I possibly can but, at the same time, I try to teach them that just because you're in this situation doesn't mean that you have to stay in this situation. You don't have to.
I wrote ‘Don't Count Me Out’ to inspire kids that have been picked on to speak up.
I'm proud to be an American Family employee because our customers — they depend on us and, when they're in a crisis, they need to feel like they're protected. If there's a need for help, I'm willing to help! I'm here for a reason, and I'm gonna live out my purpose.
On screen: American Family Insurance tagline, “Insure carefully, dream fearlessly” fades in, along with the Am Fam logo.