Uber driver in car

Tips & Advice for New Uber Drivers

Updated January 1, 1 . AmFam Team

Learn how to be a successful Uber driver with these tips and tricks for new drivers. You'll learn important safety tips, how to get a 5-star rating, and how to increase your earnings with Uber.

Did you just start an entrepreneurial endeavor by becoming an Uber driver? There’s nothing like making some cash at your own convenience. Make the most of your ride by educating yourself on the best ways to earn, drive and simply enjoy being a rideshare driver.

Car Care Tips for Uber Drivers

Since people are paying you for a service, it’s important to provide a clean and reliable vehicle. Maintaining your car is a must for an enjoyable and, most importantly, safe ride.

Here are some car-care tips for Uber drivers:

  • Take your car into be inspected before you hit the road, and get regular check-ups as you continue to drive.
  • Make sure the vehicle is clean inside and out by frequently vacuuming and going through the car wash.
  • Use air fresheners — but nothing too overwhelming!
  • Have some small paper bags handy in the event of a sick passenger (hey, it happens).
  • Keep basic car maintenance tools, like a jack, flare, spare tire, etc. in your trunk.
  • Bonus tip: Did you know that Uber rewards drivers with discounted oil changes, car washes and more for accumulated hours and high ratings? Check out your app to see how you can qualify.

Uber Driver Safety Tips

Your customer is putting their trust in you and your vehicle to get them from point A to point B safely. Here are some helpful tips to make sure you stay safe and alert on the road:

  • Invest in a phone mount so you can keep your eyes on the road.
  • Pack snacks for yourself — your riders don’t want a hangry driver!
  • Get up and out of your car for a solid stretch every now and then. Do some squats, jumping jacks, a little spin — anything to get you more energized.
  • Schedule breaks — take some time to step away from the wheel and clear your head.
  • Don’t drive tired — if you find yourself nodding off while waiting for a patron, maybe it’s time to pack up. Or, take a little snooze behind the wheel to recharge (after you pull over!).
  • Know your route — if you’re familiar with the area you’re driving, you probably won’t be as distracted as driving in unfamiliar territory, since you’ll know common stops and heavier pedestrian areas, among other things.
  • Bonus Tip: Though you do what you can to drive carefully, if you find yourself facing the unexpected, you’ll want to have the right auto insurance coverage. Yes, your company probably covers you if you get in an accident when you’re en route to pick up a customer, and then once your customer is in the car. But if you’re simply logged into the app and waiting for ride requests, you’ll have very basic coverage with minimum limits, and potentially no comprehensive or collision coverage (which is what protects you and your vehicle). That’s where American Family Insurance’s Rideshare coverage steps in — it helps cover you during this gap.


How to Get a 5-Star Driver Rating

As an Uber driver, your rating is key to your success — and it typically depends on little things you can do to reach that certified awesome driver status. It all comes down to your passengers’ experience. Give them a better ride with these simple tips:

1. Greet Your Passengers

While saying hello and goodbye might not seem like a big deal, the little touches are all a part of a great customer experience.

2. Communicate

Let your passenger know you would be happy to change the climate settings, let them use audio jacks and help themselves to a phone charger right away.

3. Provide Phone Chargers

On that note, hook up a few different phone chargers to your car and an audio jack so they can play music.

4. Let Your Passenger Set the Tone of the Ride

If they like to keep to themselves, follow their lead. If they start small talk, go with it!

5. Smile!

A friendly driver is a memorable driver and a simple smile goes a long way.

Bonus Tip: Make yourself an “Uber Box” with cold water bottles, tissues, gum, hairbands, snacks and any other unique items that might make you stand out.

Little touches like these can make the experience noteworthy and will hopefully help you make your way up to that 5-star rating.

Increase Your Earnings With Uber

The amount of money you make driving for Uber is more tactical than you may think. Make the most of your ride by following these tips and tricks to earn more money driving for Uber:

  • Don’t head straight for surge areas. Since drivers head to these busier areas in droves, the surge pricing decreases because there’s no longer a lack of drivers in the area (which is what the surge premium is based off of). This means the drivers earn less money per ride.
  • Stick to an area you know well and don’t go too far out of your way to pick someone up, since most likely you’ll end up driving further to get them than taking them to their destination.
  • Bonus Tip: Download the Uber passenger app to see where your competition is (or isn’t).

Having Fun While You Drive

Sure, you might be technically working when you’re behind the wheel, but that doesn’t mean you can’t have some fun with it! Take advantage of the flexibility and benefits of driving with Uber by following these tips:

  • Plan an earn-as-you-go road trip to see new cities and meet new people — while earning money at the same time! Keep in mind, Uber has you designate a home market or a home city, and you can drive within that entire state. However, you won’t be able to drive Uber in other states.
  • As a driver, you’ll meet new people every single day — don’t be afraid to chat with passengers. Who knows what you could learn!
  • Have fun with your vehicle by decorating it. It’ll help make your passengers’ ride a memorable one.
  • Bonus Tip: Join the community! Connect via social media with other rideshare drivers and share more tips and tricks.

Now that you know some great ways to make the most of your Uber driving business, make sure to check out our Rideshare FAQs for more information on insurance for Uber drivers, or connect with an American Family Insurance agent (Opens in a new tab) to make sure the ride is not only fun and profitable, but insured as well.

American Family Mutual Insurance Company, S.I. & its Operating Companies, 6000 American Parkway, Madison WI 53783

Related Articles

Related article test
  • American Family Insurance - person holding phone to call someone after an accident.
    What Happens When a Car is Totaled?

    If you’ve been in an accident and your car takes a serious beating, it may be deemed “totaled” by your insurance company. But what does it actually mean if your car is totaled, and what do you do about it?

    Because you need the right insurance in place before you hit the road, we’re going to review important additional protections that really can make a big difference — like rental car reimbursement coverage. With it, when you’re wondering “is my car totaled?” after an accident, you’ll have some peace of mind knowing you can rent a car and get where you’re going.

    The two types of insurance coverage you’ll want on your car insurance policy — to ensure your vehicle damage is insured — are collision and comprehensive coverage.

    Here’s a detailed breakdown of when a car is considered totaled and what to do if your car is totaled, to help you get back on the road and keep your dreams moving forward.

  • Siblings in the back seat of a car sleeping
    siblings in the back seat of a car sleeping
    Road Trip Essentials & Checklist

    You work hard at your job to provide for your family, and you save up your vacation time so you can hit the road with them. There’s nothing better than exploring the world together and making great memories . But the pre-vacation excitement can quickly fade if you haven’t prepared properly.

    That’s why we’ve come up with some tips to make your car trip as fun and memorable as the sightseeing itself. Read along, learn what essentials to pack for your summer road trip and be ready for the road ahead!

  • A woman driving a car safely and avoiding distracted driving.
    Woman driving car safely and avoiding distracted driving.
    How to Prevent Distracted Driving

    Sending a text, eating your burrito, applying makeup — what do all of these tasks have in common?

    They’re all everyday examples of distracted driving.

    As a driver, it’s your responsibility to focus on the road to keep you, your passengers, and other people on the road safe from accidents. We’ve put a spotlight on some risky driving behaviors that we hope can help influence you to keep your focus on the road.

    What is Distracted Driving?

    Distracted driving is when the driver is doing something that takes their attention away from the task of driving. Any time your eyes and/or mind are taken away from the road, you’re technically distracted, which means an increase in the risk of an accident.

    Not all driving distractions are created equal. As you can imagine, some forms of distraction aren’t as dangerous as others. For example, hands-free telephone conversations — although not recommended — isn’t as deadly as other modes of conversation while driving.

    The Deadliest Driving Distraction: Texting and Driving

    It should come as no surprise to you that texting is the most common distraction while driving as well as the most dangerous. It’s so deadly in fact, that it gets its very own section.

    It’s easy for us all to see the dangers of texting while driving, but even with that knowledge, so many of us fall into the temptation of sending off a fast text message while behind the wheel. But even a quick text can have horrible consequences.

    Just think, when you look at your phone, your focus is on the screen, not the road; one hand is off the wheel to hold your device, and your mind drifts to the message instead of the task at hand: driving safely.

    Why texting is distracting

    To put it into perspective, if you’re traveling at 55 MPH and you take your eyes off the road and onto your phone, you’ve traveled about 100 yards – the length of a football field! That’s quite a distance to cover driving “blind.”

    The National Safety Council reports that one out of every four car accidents in the United States is caused by a distracted driver who was texting. They also reported that texting and driving is six times more likely to cause an accident than driving while intoxicated.

    Let these driving facts be a wake-up call to the extreme dangers of texting while driving.

    Is it Illegal to Use Your Phone While Driving?

    The truth is that it depends on which state you live in. As of 2020, the Governors Highway Safety Association reports that there is a hand-held cell phone use ban in 22 states, with 48 states banning text messaging for all drivers. Find out the distracted driving laws for your state to ensure you’re following the rules of the road in your state.

    It’s always important to know our state laws, and in your state there may very well be no law preventing you from texting while driving. However, for your safety as well as those in your car, and for anyone else sharing the roads with you, it’s best to stick with a firm “no phone use while driving” mentality.

    Types of Distracted Driving

    The first step to preventing distracted driving is understanding what it is. In a nutshell, anything that occupies your attention while driving is a distraction. Here are a few notable distractors that should be eliminated while behind the wheel.

    Checking your GPS

    When it comes to directions, we’ve come a long way from the world of fold-up maps. Today, everyone has a built-in navigation system in the palm of their hands: the smartphone. The only problem is that just one quick glance at your phone’s screen is all it takes for a costly mistake behind the wheel.

    Your best bet is to leave your phone in your pocket or purse when driving. But if you must use your phone for directions, enable the voice feature so that you don’t have to look at the screen for every turn.

    Sifting through your music device

    Trying to find the right song for your road trip is just as dangerous as texting and driving. Your best bet is to pick a playlist prior to getting into your vehicle. Or listen to the radio. The key here is to keep your eyes on the road and not on your music device.

    Checking social media

    Instagram, Snapchat, Facebook, Twitter, you name it – all of them bide for our constant attention. Don’t fall prey to this when you’re driving. That post, tweet, or message can wait. Avoid checking social media when behind the wheel.

    Eating behind the wheel

    You may be a pro at eating your burrito on the go, but ingesting your lunch while driving is a big no-no. All it takes is one wayward waffle fry to take your attention from the road to your lap. And it’s not just the mess that distracts; it’s the smell, taste, you name it – that makes eating one of the most distracting things you can do while driving.

    Other types of distracted driving

    There are a few more forms of distracted driving that could cause an accident. If you’re in the driver’s seat, try to avoid these altogether:

    • Taking selfies
    • Talking on the phone
    • Drinking coffee or another beverage
    • Putting on makeup
    • Using an app
    • Loud music

    Top 5 Ways to Prevent Distracted Driving

    There are easy ways to prevent distracted driving. Try using making these five simple changes distracted driving safety tips to have a safer driving experience.

    Use a text-blocking app

    There are many apps available that block texts while driving. Several apps exist with different features, ranging from ones that completely block any incoming or outgoing texts while going a certain speed, to apps that will send a message saying you’re unavailable to respond to an incoming text. Here’s a list from DMV.org with great suggestions for apps to fight distracted driving.

    Have a passenger navigate for you

    If you’re driving with a passenger (of an appropriate age), hand the directions to them. Even a not-so-great navigator in the passenger seat is better than the person behind the wheel being responsible for both driving and navigating. If you’re driving by yourself, take the time to look at the directions before you set off. Then turn the volume up and let the AI lead the way.

    Make music selection easy

    Make multiple playlists that you can choose from before starting the car. If you really need to change it up, either pull over or wait for a red light. Set your presets to stations you already know you like. Hitting one button is better than cranking the dial until you find music you like.

    Don’t text while driving

    If you’re behind the wheel, just put the phone away. Social media can wait. It’s not going anywhere — that we can promise. Are the notifications too tempting? Turn them off! No comment or new tweet is worth the risk.

    Eat at home or while stopped

    If you’re in a rush and want to keep things moving, consider the hazards of driving while eating behind the wheel. Hopefully you can recognize that the risks outweigh the temptation, and you can wait until you get to your destination to eat.

     

    How Does Distracted Driving Affect Insurance?

    For starters, getting into an at-fault accident will almost always make your insurance premium go up, simply because your insurance company now deems you a higher-risk driver. Distracted driving is no exception. Even if you avoid an accident but you get a ticket for distracted driving, you’re susceptible to those increases in insurance.

    Why does distracted driving increase insurance? For starters, you may be getting a discount for having a clean driving record. But if you get a ticket, such as for texting while driving, you may no longer be eligible for that discount, and you’ll notice an increase in your premium. Another reason your insurance might go up goes back to being a higher risk. If you’re guilty of distracted driving, an insurance company will consider you a high-risk driver (meaning you’re more likely to file a claim due to an accident) and they’ll set your premiums higher.

    Many of the discounts that insurance companies give out revolve around rewarding drivers for having no claims and a good driving record in general. Don’t let distracted driving take away those perks!

    Protect Yourself From Distracted Drivers on the Road

    Avoiding distracting driving behaviors is a great way to be safe on the road, and car insurance is a great way to stay protected from the unexpected. With American Family you can customize your car coverage to meet your unique needs. Talk to your agent today to find the right coverage for you.

    The Insurance Information Institute claims driving while interacting with a mobile device can increase the odds of a crash by as much as 3.5 times, compared to the risks that a sober, alert and attentive driver faces. Teens are more susceptible to collisions, even when speaking hands-free on a mobile phone. Let’s explore the many ways you can help prevent distracted driving accidents.

  • people signing papers on a tablet
    a few people signing papers on a tablet
    Buying a New Car Checklist

    How exciting is it to walk into a car dealership and drive out in a brand-new car? That excitement can dwindle, though, if you don’t have the right paperwork and information with you. Avoid that roadblock and read our overview of what to bring when buying a car so you’ll be prepared and ready to drive off the lot.