Need to File a Claim? Start Here.
We know making a claim isn’t something you look forward to. But at American Family, our trusted claims professionals handle claims every day, and they know what it takes to make your entire experience reassuring and convenient.
If you need to make a claim, feel empowered by keeping these four things in mind.
Report your claim. Call our 24/7 customer care center at 1-800-MYAMFAM (1-800-692-6326) and we’ll guide you through the entire process.
Want to make it even easier? Download the MyAmFam app and make your claim straight from your mobile device. Then, check the status of your claim at any time from the app.
Keep your phone handy. Once your claim is filed, an American Family claims representative will contact you to go over your claim and what you can expect for next steps.
We’ll review your claim. Your personal claim representative will work with you to accurately evaluate your claim and help you navigate the next steps..
We’ll complete your claim quickly. After a prompt and fair assessment, your claim will be completed as quickly as possible. We’ll contact you as necessary. And you’re always encouraged to call us at 1-800-MYAMFAM (1-800-692-6326) with questions or concerns.
Have other questions about the claims process? Take a peek at our claims-related FAQs — or get in touch with your agent. They’d be glad to help!