Need To File A Claim? Start Here.

We know making a claim isn’t something you look forward to. Thankfully it’s not something you have to do every day. But our trusted claims professionals do handle claims every day. They know what it takes to make your entire experience as reassuring and convenient as possible.

If you’re facing a claim, feel empowered by keeping these four steps in mind.

  1. Report Your Claim

    Call our 24x7 customer care center at 1-800-MYAMFAM (1-800-692-6326) and we’ll guide you through the entire process. (It’s a good number to save in your phone!)

  2. Keep Your Phone Handy

    Once your claim is filed, an American Family claim representative will contact you to go over your claim and what you can expect for next steps.

  3. We’ll Review Your Claim

    Your personal claim representative will work with you to accurately evaluate your claim.

  4. We’ll Complete Your Claim, Quickly

    After a prompt and fair assessment, your claim will be completed as quickly as possible. We’ll contact you as necessary. And you’re always encouraged to call us at 1-800-MYAMFAM (1-800-692-6326) with questions or concerns.

Have other questions about the claims process? Take a peek at our claims-related FAQs — or get in touch with your agent. They’d be glad to help!

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