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How Do I File a Claim with American Family Insurance?

Updated January 5, 2021 . AmFam Team


We know filing a claim isn’t something you look forward to. But at American Family, we’ve made filing a claim easy and stress-free. Our trusted claims professionals handle claims daily, and they know what it takes to make your entire experience reassuring and convenient.

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Save More When You Bundle

Customers who bundle their home and auto insurance can save up to 23% on both policies together.* Find out how much you could save.

The Insurance Claims Process

At American Family, you can conveniently file your claim online or by phone. Here’s an overview of the claim filing process and what to do when making a claim.

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Report Your Incident

Open the MyAmFam app or log in to My Account to start the claims process. With MyAmFam, you can file your American Family Insurance claim straight from your mobile device, 24/7, wherever you are. Then, check the status of your claim from the app at any time.

Don't have the app? Download the app today:

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You can also report a claim by calling 1-800-MYAMFAM (1-800-692-6326) or by contacting your American Family Insurance agent.

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Follow up with a Claims Representative

Keep your phone handy, because once your claim is filed, an American Family Insurance claims representative will contact you shortly. Together you’ll go over your claim and learn about what you can expect for next steps.

We'll Review Your Claim

Your personal claim representative will work with you to evaluate your claim accurately and help you understand what to expect moving forward.

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We’ll Complete Your Claim as Quickly as Possible

After a prompt and fair assessment, our claims representatives will complete your claim. We’ll contact you as necessary. You can check the status of your claim anytime from the MyAmFam app or via My Account. You can also call us at 1-800-MYAMFAM (1-800-692-6326) with questions or concerns.

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What do I need to file an auto or homeowners insurance claim?

Gathering all the information you need to file a claim can be stressful, especially if the event you’re reporting has just happened. Knowing what you need before you need it can help alleviate some of those worries when the time comes to file.

If you’re currently in an emergency situation and need immediate assistance, please call 911 and make sure everyone involved is okay before filing a claim. Learn what to do after an accident to help you navigate the situation.

To file an auto or home insurance claim, you should have this information available:

  • The date, time and location of the event
  • A brief description of what happened — we’ll ask you questions that are relevant to you and your event
  • Any photos of damage done to your vehicle or property
  • The insurance and contact information of any others involved

After you’ve filed the claim, a claims representative will review the information you provided and get back to you with the next steps in the claims process.

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What do I need to file a business or farm/ranch claim?

Filing a business or farm/ranch insurance claim can be done online by calling our claims center or contacting your agent. To file a claim for one of these policies, you’ll need:

  • The date and time of the event
  • A brief description of what happened
  • The insurance and contact information of any others involved

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What do I need to file a life insurance claim?

You can file a life insurance claim by contacting your agent or calling 1-800-MYAMFAM (1-800-692-6326), ext. 78080. You’ll need to provide the following information to do so:

  • The first and last name of the insured
  • Their date of birth
  • Their state of residence
  • Their life insurance policy number

Our claims representatives are here to help — 24/7, wherever you are. Use the MyAmFam app or call 1-800-MYAMFAM (1-800-692-6326) to speak to one of our claims professionals if you have questions or concerns during the claims process. You can also track the status of your home or auto claims in the app or in My Account on the Claims Overview page.

This article is for informational purposes only and includes information widely available through different sources.

*Customers who bundle home and auto insurance policies may save up to 23% on both policies together (as of December 2023). Discounts may vary by state, property, policy form and company underwriting the home and/or auto policy. Discounts may not apply to all coverages on a home or auto policy.

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