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Claims Overview


When the unexpected happens, you can count on us to help you get your life back on track. Our trusted claims professionals are available 24/7 and know what it takes to make your entire experience as reassuring and convenient as possible.

Reporting a home or auto insurance claim online is the fastest way for our claims representatives to help restore your dreams. Consider filing your claim through the MyAmFam app or My Account. And by initiating your claim with one of these options, you’ll also experience additional benefits including:

  Filing anywhere, any time

  Tracking the status of your claim

  Easily communicating with your claims representative by email or phone

Don't have MyAmFam? Download it today:

Google Play  App Store

And as always, you can call us at 1-800-MYAMFAM (1-800-692-6326) to speak directly with a claims representative or contact your American Family Insurance agent.

If you file an auto insurance claim with MyAmFam or My Account you can also:

  • Upload photos of the damage to your vehicle

  • Find a repair shop

  • Rent a car while yours is in the shop

How to File a Claim

Better claims infographic

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