#1 In Customer Satisfaction
American Family Insurance is proud to announce we’ve been named #1 in Customer Satisfaction with the Auto Insurance Shopping Experience Among Midsize Insurers in the J.D. Power 2021 Insurance Shopping Satisfaction Study. You asked us for a better way to shop for affordable auto insurance — and we delivered.
Meet Our Dreams Restored Program
American Family’s Dreams Restored Program (DRP) takes the stress out of choosing a repair shop. We’ve done the work for you by finding the most trusted, customer-friendly shops in your neighborhood, so you can relax knowing your vehicle will be in the best hands.
Quick. Because of our direct relationship with the shops, repairs can begin sooner than at non-DRP facilities.
Guaranteed. Repairs have a lifetime workmanship guarantee backed by American Family.
Easy. No need for multiple estimates.
Convenient. No messy billing. The bill (minus deductible) is sent directly to American Family.
Reliable. Our DRP shops meet the highest ratings for repairs and customer service.
Find a participating shop near you
Paying for your repairs out of pocket? No worries! Our Dreams Restored Program can charge you the same, discounted rates American Family pays. We’ll help you find a shop where you know you’re being charged a fair price.
Have a repair shop in mind? Even if the shop is not part of our Dreams Restored Program, we’ll be by your side every step of the way. The process is a bit different — but still simple. We’ll likely inspect your vehicle and ask the shop to write an estimate to submit to your claims adjuster.
To report your claim, call 1-800-MyAmFam. (You’ll want these handy when you call: Your American Family Insurance policy number, date and time of your loss, brief description of what happened, insurance and contact information for others involved.)
You can report your claim online too.