Your Phone Is Offloading or Putting the App to Sleep
Different operating systems have methods of identifying ways to turn off apps that are running in the background. If a phone has certain settings enabled, KnowYourDrive may automatically be turned off due to the way your operating system works. Make sure to check your settings to make sure this isn't happening. Here's how:
Go to Settings > Apple ID > iTunes & App Stores
At the bottom of the screen you should see an option "Offload Unused Apps". Make sure this is not active.
Go to Settings > App power management
Deactivate the following:
- Put unused apps to sleep
- Auto disable unused apps
You may also want to check to make sure KnowYourDrive is not selected in the list of Sleeping apps.