Permissions May Not Be Properly Set
For the app to work, certain permissions must be set. Your trips won’t be recorded if the app doesn’t know where you are or when you’re moving.
To get to this screen, go to Settings > KnowYourDrive. Change the following:
- Location (Always)
- Allow Motion and Fitness
For the best performance, it's recommended to allow Bluetooth, Cellular Data and Background App Refresh.
If Motion & Fitness does not appear on the KnowYourDrive settings go to Settings>Privacy>Motion & Fitness. Verify the “Fitness Tracking” is toggled and then toggle on KnowYourDrive.
To get to this screen, go to Settings > Apps > KnowYourDrive > Permissions.
(If the KnowYourDrive app is not visible, you may need to tap the Menu icon and select Show system apps. )
Change the following:
- Activate Location
- Activate Phone
- Activate Physical Activity
In addition, some Android based phones may automatically use battery optimization in certain circumstances which may impact permissions.
To address this issue go to Settings > Apps and tap the Menu icon in the upper right of the screen to find the Special Access button. You can then tap the drop down menu to find the KnowYourDrive app and make sure that battery optimization is turned off.
*This guide is based on instructions for a Samsung Galaxy phone. Paths may vary for different Android devices.